Privacy Policy

Last Updated: March 20, 2025

Introduction

This Privacy Policy explains how we collect, use, and disclose your information when you use our platform.

We are committed to protecting your personal information and your right to privacy.

Please read this Privacy Policy carefully to understand what we do with the information we collect.

Information We Collect

We collect information you provide directly:

  • Personal details (name, email, phone)
  • Account credentials (username, password)
  • Profile content (picture, bio)
  • Booking data (dates, guest details)
  • Payment information (card details, billing)
  • Communications (messages, reviews, support requests)

We also collect certain information automatically:

  • Usage data (pages visited, features used, searches)
  • Device data (IP address, browser, operating system)
  • Approximate location (derived from IP address)
  • Cookies and similar tracking technologies

How We Use Your Information

We use collected data for:

  • Providing and improving our services
  • Processing bookings and payments
  • Communicating with hosts and guests
  • Personalizing content and recommendations
  • Maintaining platform security and fraud prevention
  • Complying with legal obligations
  • Marketing and advertising, where permitted

How We Share Your Information

We may share your information with:

  • Hosts and guests to fulfill bookings
  • Service providers (payments, infrastructure, analytics)
  • Legal authorities when required by law
  • Partners or affiliates when you provide consent

We do not sell your personal information.

Your Rights and Choices

Depending on where you live, you may have rights to:

  • Access the data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Request data portability
  • Withdraw consent where processing is based on consent

Use the contact details below to exercise these rights.

Security of Your Information

We implement technical and organizational measures to protect your data, but no method of transmission or storage is completely secure.

Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children; please contact us if you believe we have.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. The "Last Updated" date reflects the latest revision. Please review periodically to stay informed.

Contact Us

If you have questions about this Privacy Policy, contact us:

  • By email: privacy@birvillas.com
  • By phone: +447411045846
  • By mail: 1a lismore close, Nottingham NG73BW, United Kingdom
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